By accepting our quotation, and using our service’s you agree to our Terms and Conditions of Business.
Once Gocardless is set up you can still choose to pay on the day with cash and Gocardless payment will not be processed. If you payment has failed you can call the office to make payment over the phone. We do not come back to collect payment after the service has been completed.
You are expected to pay within 7 days of the service. You can pay on the day by cash, card or cheque even if you have set up GoCardless. To guarantee payment within the stated time, please set up on our website to pay by GoCardless (Non Contract Direct Debit). You can also call the office to make payment over the phone.
If a non payment exceeds 14 days, we will add an additional £2 for late payment and every 7 days there after another £2. If the balance continues to be unpaid for 30 days Frequency Cleaning reserves the right to suspend the service. If we cannot contact you by phone to collect the balance by card payment over the phone, we will send you a demand letter at a cost of £3, which will be added to your balance. If we then fail to receive monies owed within 60 days we reserve the right to pass on your details to a collection agency and you will then be liable for all related charges, collections fees and court related fees.
There is a one off charge to cover the additional time taken on the initial clean, this varies with house size and frequency of ongoing cleans, this will be explained when you receive a quote.
We offer the choice of every 6 or 12 weekly visits. We ask for some flexibility on time scales due to adverse weather and other factors of a week either side of the time due.
We guarantee all our work, and should you have an issue after the work has been completed, if you contact us within 48 hours of the service we will come back and rectify (contact us by phone, text, WhatsApp or email). We do not offer any form of credit.
If rain is too heavy, we will not clean your windows, however we do still work in light rain or short showers. Rain does not affect your window cleaning as we use purified water to clean your frames, glass & ledges.
We will try to be as reliable as we can for you, but we also expect the customer to be reliable also. We will make time and space in our schedule for you. If you receive an automated reminder that we are coming the next day to provide access, and you contact us to advise that it’s not convenient, we may not be able to replace your clean with another, we reserve the right if declining the clean without giving 48 hrs notice to charge you the full price expected. On the day of the clean it is too late for us to replace your clean with another. We reserve the right if turning our team away at the door or cancelling on the day with our office, to charge you the full price expected. Your previous cleans can be marked off on your personal calendar as a guide to when they are due.
If you are having building work, please let us know in advance of your scheduled clean as the clean is still chargeable on the day if not notified in advance.
If for one reason or another you should wish to cancel our services you have the right to do so at any time. This can be done by telephone on 07727200077 or by email to info@frequencywindowcleaning.com. By using our services you agree to a minimum of 3 cleans. If cancelling before 3 cleans have taken place the remaining cleans will be payable. Please note cancellations to the cleaners on the day are not accepted and the cleaners will direct you to contact us by telephone, text message or email.
By using Frequency Cleaning for your chosen service, we may email you to inform you of various offers we are promoting. If you do not wish to receive any emails simply click on the “unsubscribe” button at the bottom of the email or email us at info@frequencywindowcleaning.com with the following subject line “Please remove me from your mailing list”
All customer information is kept on a confidential database and is not discussed or shared with any individual or company, as is required under the terms of General Data Protection Regulation.
